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Frequently Asked Questions

Where do you deliver ?

Currently, the Chic Box is available only in the United States. 

How much is delivery?

Delivery in the United States is free. We have partnered with Amazon which fulfills all our products to the end customer. 

Can I track my order?

Yes, you can. Once your order has been despatched you will receive an email from us with your tracking number. 

How long until my order arrives?

Your order will be packed by our team once your order has been placed and typically dispatch your item the following business day. Typically, you can expect to receive your product in 3-4 days. If you are an Amazon Prime customer, you can buy our products off of Amazon as well. 

What ways can I make payment?

We accept payment via our secure gateway with your Visa or Mastercard. We also accept payment by Paypal.

Do you have a shop I can visit?

Currently we are operating online only.

Do you deliver internationally?

Due to large parcel size we are unable to ship outside of United States at this time. The product is expected to be available in Europe and UK by end 2016. 

Do you accept returns?

If you wish to return your item, please contact us by email. We have a 3 day no questions asked refund policy.

Return postage charges are to be paid by you, the customer. A restocking fee of $6 applies for all returns. Only when an item has been returned in its original packaging can we process your refund less the restocking fee.

Do you partner with bloggers to promote the product ?

Yes we do, if you are a blogger, please email us and we will enroll you in our generous affiliate program. 

Do you offer your items for wholesale?

If you are a business interested in stocking our items, please email us.